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Why isn't my Mac earning?

A few things to check, in order: (1) you're signed in (sidebar status footer shows your email), (2) the menu-bar status dot is green (not grey), (3) your Mac is plugged in and idle — we never run on battery, and we pause within seconds of you touching the keyboard. If all three look right, open Help → Health Check inside the app; it walks the same path automatically.

When do payouts arrive?

Every Friday, for the work your Mac did the previous Mon–Sun. Payouts land in the bank account configured under Settings → Account. First payout requires the bank account to be verified by Stripe — usually 1–2 business days after you add it. Billing goes live with our next release; until then, accrued earnings show as "pending".

My Mac got warm and paused — is that bad?

No, that's by design. The app pauses the moment your Mac crosses Apple's "serious" or "critical" thermal threshold and resumes when it's back to "nominal". Your Mac is never held in a hot state to keep earning.

Can I cap when it runs?

Yes. Settings → Quiet Hours lets you blacklist a time window. Campus Mode pauses the app while you're on certain Wi-Fi networks (handy if your employer or campus disallows background workloads).

What about my home network or firewall?

The app needs outbound HTTPS to commoncompute.ai and api.commoncompute.ai on port 443. No inbound ports, no listening sockets. If you're behind a strict captive portal or corporate proxy, sign-in will fail with a network error — try a different network to confirm.

How do I delete my account?

Email [email protected] from your registered address. We delete account, session, and device records within 7 days; aggregated, anonymized usage stats may be retained for capacity planning. Self-serve account deletion is on the roadmap.

Is there a refund policy?

Failed tasks aren't charged, ever. For successful tasks billed in error, email [email protected] within 14 days with the receipt ID — we refund the disputed amount to the original payment method. We don't prorate pre-purchased credits but they don't expire.

How do I change my payout method?

Settings → Account → Change payout. Updates go through Stripe; new accounts re-verify before the next Friday cutoff. If the change happens mid-week, the cutoff that week falls back to the previous verified account.

Where are my logs?

In-app: Help → System Info → Copy for support. On disk: ~/Library/Logs/CommonCompute/ + the unified log under ai.commoncompute.app. When you send feedback from inside the app, the last 10 minutes of logs auto-attach.